Contact Us
Have a question about your account, water service, billing, or an issue in your area? Our customer support team is here to help.
How Can We Help You?
Choose the contact option that best fits your needs. For immediate assistance with a water emergency or active service interruption, please call the emergency number rather than submitting the online form.
Customer Service
Get help with billing questions, account information, starting or stopping service, and general water service inquiries.
(xxx) xxx-xxxx
Monday - Friday 8:00 am - 5:00 pm
Email Us
Send our team a message using the contact form below. Please allow up to two business days for a response.
email@email.com
Mailing Address
Send payments, documents, or general correspondence to the appropriate address below.
Mailing Address
Water Emergency
Report a water main break, major leak, loss of water service, or another urgent water-related issue.
(xxx) xxx-xxxx
Send Us a Message.
Complete the form below and a member of our customer support team will respond as soon as possible. Please allow up to two business days for non-emergency inquiries.
Important: Do not use this form for active water emergencies, major leaks, or service interruptions requiring immediate attention. Please call the emergency number listed above.
Mailing and Payment Information
Payments by Mail
Customers who wish to mail a check or money order should send payment to:
Hawthorn Utility Management xxxx Hawthorn, CA
Include your account number on the payment. Please allow adequate delivery time before the due date and do not send cash.
General Correspondence
General customer service corresondence may be sent to:
Hawthorn Utility Management xxxx Hawthorn, CA
Emergency Information
When to Call the Emergency Line
Please call immediately to report:
- A water main break
- Significant water flowing in a street or public area
- A complete loss of water service
- A damaged hydrant
- A major drop in water pressure
- A water quality concern requiring immediate attention
